For more than twenty years, American Lock and Key, a reputed Los Angeles Locksmith firm has been proudly serving Los Angeles, Ventura County and Orange County communities. Our professional locksmiths are prompt, professional and experienced to cope with all your security requirements. Our services include domestic, commercial and automotive locksmith services within the greater Los Angeles area.
|City||Canoga Park , CA|
|Phone Number||(818) 703-8115|
- Horrible customer service, happy putting their customers in danger
HORRIBLE!! I was locked out of my apartment at 10pm on Friday. I called and a guy with a really thick accent answered with kids screaming in the background and he told me they wouldn't come out without my credit card number. I told him I wasn't comfortable giving that out over the phone, so he said fine and got my address. I waited 60 minutes overall (I called twice while I was waiting and the same guy told me the locksmith was close each time). When I finally got fed up and called to cancel, the guy said very smugly (no joke) "Remember when you said you wouldn't give me your credit card number? That's why I didn't send anyone out."
He left a single woman sitting alone at night because he was annoyed that I wasn't comfortable giving information over the phone. I honestly was scared they were going to come break into my house after that because what kind of company behaves like that? I'm filing a formal complaint against them with the Better Business Bureau.
|Value for money||No value!|
|Service & support||Actually, they offer the OPPOSITE of support|
|Quality||WORSE THAN POOR!|
I used compnay to re-key all the locks in my house, the technician did a great job, at a fair price, quick and convenient. Very Recommended!